Muses Publishing House (Pvt) Ltd. (MusesBooks)
1. OVERVIEW
This Delivery Policy explains the shipping methods, delivery timelines, and conditions applicable to orders placed with MusesBooks.
Delivery availability may vary depending on product type, location, and payment verification.
All orders are processed only after successful payment confirmation, unless Cash on Delivery (COD) is selected and available.
2. DOMESTIC COURIER SERVICE (SRI LANKA)
This service is available for deliveries within Sri Lanka.
- Estimated delivery time: 3–5 business days
- Orders are dispatched only after payment is confirmed (Credit/Debit Card or Bank Transfer)
Cash on Delivery (COD)
COD is available for eligible domestic courier deliveries within Sri Lanka.
If COD is selected at checkout, customers may pay the delivery agent upon receipt of the order.
A tracking code and tracking link will be provided once the order has been shipped.
3. EMS – INTERNATIONAL EXPEDITED MAIL SERVICE
This service is available for international deliveries outside Sri Lanka.
- Delivery time varies depending on destination country
- Orders are shipped only after payment confirmation
A tracking number will be provided once the order is dispatched, along with tracking instructions.
4. IN-STORE PICKUP (GANEMULLA BRANCH)
Customers may choose to collect their orders directly from our Ganemulla store.
- This option helps avoid shipping charges
- Customers will be notified when the order is ready for pickup
- Orders can be collected only after full payment is completed
- Payment may be made via online methods or at the store, depending on availability
5. PAYMENT CONFIRMATION
- Orders are generally processed after full payment confirmation
- Cash on Delivery is available only for selected products and delivery methods within Sri Lanka
- MusesBooks may restrict or disable COD for certain orders based on risk assessment, order history, or operational considerations
For first-time customers or certain orders, payment may be required before processing.
6. SHIPPING RESTRICTIONS
Some products or delivery methods may not be available for all items or locations.
MusesBooks reserves the right to select or restrict shipping methods depending on product type, destination, or operational requirements.
7. ORDER TRACKING
Where applicable, tracking information will be provided once the order has been dispatched.
Customers are responsible for monitoring shipment updates using the provided tracking details.
8. CONTACT INFORMATION
For delivery-related inquiries:
