Muses Publishing House (Pvt) Ltd. (MusesBooks)
1.INTRODUCTION
This Privacy Policy explains how Muses Publishing House (Pvt) Ltd. (“MusesBooks”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal data when you use our website, services, and related platforms.
We are committed to protecting your privacy and ensuring that your personal data is handled in a transparent and secure manner.
By using our website or services, you agree to the terms of this Privacy Policy.
2. INFORMATION WE COLLECT
We may collect the following types of personal data:
- Name
- Email address
- Phone number
- Billing and shipping information
- Order and purchase history
- Communication records (emails, messages, inquiries)
- Technical data (IP address, browser type, device information)
We only collect data that is necessary for providing our services and improving user experience.
3. HOW WE USE YOUR INFORMATION
We use your personal data for the following purposes:
- Processing and delivering orders
- Managing customer accounts
- Responding to inquiries and support requests
- Sending service updates and notifications
- Marketing communications (only with consent)
- Improving our website, products, and services
- Legal and security compliance
4. LEGAL BASIS FOR PROCESSING
We process your personal data based on:
- Your consent
- Performance of a contract (e.g., order processing)
- Legal obligations
- Legitimate business interests (e.g., improving services, fraud prevention)
5. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies to:
- Enable website functionality
- Improve user experience
- Analyze website traffic
- Support marketing and advertising activities
You can control or disable cookies through your browser settings. However, some features may not function properly if cookies are disabled.
6. DATA SHARING AND DISCLOSURE
We do not sell your personal data.
We may share your data only with:
- Payment processors
- Delivery and logistics partners
- IT and hosting service providers
- Analytics and marketing providers (where applicable)
- Legal or regulatory authorities if required by law
All third-party service providers are required to protect your data and use it only for authorized purposes.
7. DATA STORAGE AND SECURITY
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
Personal data is retained only as long as necessary for the purposes stated in this policy or as required by law.
8. YOUR RIGHTS
Depending on applicable laws, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time (where applicable)
To exercise these rights, you may contact us using the details below.
9. MARKETING COMMUNICATIONS
We may send you promotional emails or updates only if you have given consent.
You may opt out at any time by clicking the unsubscribe link or contacting us directly.
10. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
We encourage you to review their privacy policies before providing any personal data.
11. INTERNATIONAL DATA TRANSFERS
Your data may be processed or stored in countries outside Sri Lanka when using third-party service providers. In such cases, we take appropriate safeguards to protect your information.
12. CHILDREN’S PRIVACY
Our services are not intended for children under 13 years of age. We do not knowingly collect personal data from children.
13. DATA RETENTION
We retain personal data only as long as necessary for:
- Service delivery
- Legal compliance
- Business operations
After this period, data is securely deleted or anonymized.
14. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Continued use of our services after changes means you accept the updated policy.
15. CONTACT US
If you have any questions about this Privacy Policy or your data, you can contact us:
Email: webmaster@musespublishers.com
Address: Muses Publishing House (Pvt) Ltd, 33/1 Katuwalamulla Road, Ganemulla, 11020, Sri Lanka
